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Hyundai Motors India wanted a mobile solution that could:

  • Provide real-time access to service appointments, dealer networks, and service calculators.
  • Streamline Sales and Service support for customers with a user-friendly, automated platform.
  • Enable easy dealer search and location services using GPS integration to guide customers directly to the nearest service center or dealership.
  • Enhance the overall customer experience by offering an intuitive, easy-to-use app for seamless communication and support.

Success Story

Empowering Customers with Seamless Automation

and Real-Time Support for a Superior Driving Experience

HBS Solutions, a growing energy audit company, faced multiple operational challenges due to manual and inconsistent processes. From inefficient scheduling to complex, error-prone calculations, these issues hampered productivity, increased costs, and affected audit accuracy. Technokeens partnered with HBS Solutions to develop a custom software solution that automated and streamlined the entire audit workflow, improving efficiency, reliability, and customer satisfaction.

Problem Statement:

Hyundai Motors India wanted a mobile solution that could:

  • Provide real-time access to service appointments, dealer networks, and service calculators.
  • Streamline Sales and Service support for customers with a user-friendly, automated platform.
  • Enable easy dealer search and location services using GPS integration to guide customers directly to the nearest service center or dealership.
  • Enhance the overall customer experience by offering an intuitive, easy-to-use app for seamless communication and support.

Solution

Technokeens developed the Hyundai Care app, incorporating automation and real-time data integration to deliver enhanced support to customers:

  1. Sales & Service Automation: The app automates various processes like service appointment booking, service calculators, and dealer interactions, streamlining customer engagement.
  2. GPS-Enabled Dealer Search: Real-time tracking and GPS integration help users easily locate the nearest dealers or service centers, enhancing convenience and accessibility.
  3. Comprehensive Support: The app provides end-to-end support for Sales and Service, with features to schedule service, access maintenance details, and communicate with the dealer network.
  4. User-Friendly Interface: Designed for simplicity, the app offers an intuitive interface for customers to effortlessly manage their service requirements and find the nearest dealers.
  5. Cross-Platform Compatibility: The app supports both iOS and Android platforms, ensuring a seamless experience for all users.

Impact

  • Enhanced Customer Engagement: Real-time access to services and dealers has significantly improved customer interaction and satisfaction.
  • Simplified Service Management: Automation of service appointments and service-related tasks has increased convenience for customers.
  • Increased Accessibility: GPS-based dealer search ensures users can easily find support at any time, anywhere in the country.
  • Improved Customer Retention: The app fosters continuous engagement through streamlined communication, making it easier for customers to access Hyundai’s services.
  • Operational Efficiency: The app’s automated systems reduce manual intervention, saving time and enhancing operational efficiency.

Hyundai care app

Related Success Stories

Challenges

  1. Inefficient Scheduling of Audits
    The audit scheduling process was entirely manual, requiring significant time and coordination. Frequent delays and rescheduling negatively impacted productivity and customer experience.
  2. Inconsistent Calculation Templates
    Energy Conservation Measure (ECM) calculations were done using various Excel sheets without a standard template. Different employees used customized formats, leading to data inconsistency and frequent errors.
  3. Complex, Error-Prone Calculations
    Each ECM involved unique formulas. Manual calculations in Excel were complex and highly susceptible to human error, risking the quality and reliability of audit results.
  4. High Operational Costs
    Manual processes for scheduling, calculations, and data management demanded more manpower and oversight, increasing overall operational costs and lowering efficiency.
  5. Manual Utility Coordination
    Communication and report submissions to utility companies were handled manually, slowing down approvals and creating additional administrative burdens.
  6. Data Management Challenges
    With no centralized system, managing the growing volume of audit data—photos, unit details, and project files—was difficult. This resulted in version control issues, data loss risks, and inefficiencies in data retrieval.

Solution

Technokeens delivered a custom cloud-based software solution hosted on AWS, designed to automate and optimize every aspect of the energy audit workflow.

  • Custom Software Development on AWS
    A scalable and secure cloud infrastructure ensures high performance, data protection, and flexibility for future expansion.
  • Role-Based Secure Logins
    The system features role-based access controls, allowing administrators to assign permissions based on user roles, enhancing security and operational clarity.
  • Centralized Data Management
    All audit-related data—unit details, photos, site notes—are stored in a centralized, structured database, enabling easy access, better version control, and reduced data loss risks.
  • Automated ECM Calculations
    Manual Excel-based ECM calculations were replaced with automated backend logic. This not only reduced human errors but also improved the accuracy and reliability of audit outputs.
  • Standardized Templates
    Built-in ECM templates ensure standardized, uniform calculations across all audits, eliminating inconsistencies and simplifying internal reviews and audits.
  • Automated Report Generation and Utility Submission
    Audit reports are automatically generated and can be submitted directly to utility companies via email, streamlining communications and saving time.
  • Mobile Application for Field Engineers
    Technokeens also developed a mobile companion app. Engineers on-site can now view project details, perform calculations, upload photos, and submit reports in real-time, improving field efficiency and data accuracy.

#1 Assemble the right team

We handle all aspects of vetting and choosing the right team that you don't have the time, expertise, or desire to do.

#2 Sprint planning

Sprint roadmap is a collective planning effort. Team members collaborate to clarify items and ensure shared understanding.

#3 Tech architecture

We break monolithic apps into microservices. Decoupling the code allows teams to move faster and more independently

#4 Standups & weekly demos

Standups, weekly demos, and weekly reviews make sure everyone is on the same page and can raise their concerns.

#5 Code reviews

Code reviews before release help detect issues like memory leaks, file leaks, performance signs, and general bad smells

#6 Iterative delivery

We divide the implementation process into several checkpoints rather than a single deadline.

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