Prior to the launch of KIA in India, the company needed a digital solution to:

Differentiate itself from Hyundai Motors while maintaining a premium brand image.
Streamline showroom processes, including sales and after-sales service, to ensure smooth operations and enhance customer satisfaction.
Improve internal communication and efficiency among sales staff, while offering customers an innovative and seamless experience throughout their purchase journey.

Success Story

Revolutionizing Customer Experience with

Automation and Seamless Digital Integration

HBS Solutions, a growing energy audit company, faced multiple operational challenges due to manual and inconsistent processes. From inefficient scheduling to complex, error-prone calculations, these issues hampered productivity, increased costs, and affected audit accuracy. Technokeens partnered with HBS Solutions to develop a custom software solution that automated and streamlined the entire audit workflow, improving efficiency, reliability, and customer satisfaction.

Problem Statement:

Prior to the launch of KIA in India, the company needed a digital solution to:

Differentiate itself from Hyundai Motors while maintaining a premium brand image.
Streamline showroom processes, including sales and after-sales service, to ensure smooth operations and enhance customer satisfaction.
Improve internal communication and efficiency among sales staff, while offering customers an innovative and seamless experience throughout their purchase journey.

Solution

Technokeens developed the KIA MySales app, a comprehensive, iOS and Android-based mobile solution, that integrates key sales and service operations into a single platform:

Automated Sales Process: The app streamlined the entire sales process by automating lead management, customer queries, and sales tracking, improving operational efficiency.
Real-Time Customer Interaction: Facilitates real-time communication with customers, ensuring prompt responses to inquiries and providing timely updates on sales progress.
Seamless After-Sales Support: The app helps sales staff and service teams manage post-purchase activities efficiently, enhancing customer satisfaction and loyalty.
Customer Data Integration: Centralized storage of customer information for easy access, providing personalized service throughout the buying and ownership experience.
Cross-Platform Compatibility: Ensures smooth functionality across both iOS and Android platforms, catering to a wide customer base.

Impact

Streamlined Sales Process: Automation of lead management and sales tracking improved sales staff productivity and sales conversion rates.
Enhanced Customer Engagement: Real-time communication between customers and staff created a more responsive and engaging experience.
Better After-Sales Service: Seamless integration with after-sales support ensured high-quality customer service, promoting brand loyalty.
Operational Efficiency: The app’s automation and centralized data system eliminated manual efforts, reducing errors and improving workflow.
Premium Brand Experience: KIA’s unique identity was reinforced through the app’s modern design and digital-first approach, making it a fitting solution for the company’s premium positioning in the Indian market.

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Challenges

Inefficient Scheduling of Audits
The audit scheduling process was entirely manual, requiring significant time and coordination. Frequent delays and rescheduling negatively impacted productivity and customer experience.
Inconsistent Calculation Templates
Energy Conservation Measure (ECM) calculations were done using various Excel sheets without a standard template. Different employees used customized formats, leading to data inconsistency and frequent errors.
Complex, Error-Prone Calculations
Each ECM involved unique formulas. Manual calculations in Excel were complex and highly susceptible to human error, risking the quality and reliability of audit results.
High Operational Costs
Manual processes for scheduling, calculations, and data management demanded more manpower and oversight, increasing overall operational costs and lowering efficiency.
Manual Utility Coordination
Communication and report submissions to utility companies were handled manually, slowing down approvals and creating additional administrative burdens.
Data Management Challenges
With no centralized system, managing the growing volume of audit data—photos, unit details, and project files—was difficult. This resulted in version control issues, data loss risks, and inefficiencies in data retrieval.

Solution

Technokeens delivered a custom cloud-based software solution hosted on AWS, designed to automate and optimize every aspect of the energy audit workflow.

Custom Software Development on AWS
A scalable and secure cloud infrastructure ensures high performance, data protection, and flexibility for future expansion.
Role-Based Secure Logins
The system features role-based access controls, allowing administrators to assign permissions based on user roles, enhancing security and operational clarity.
Centralized Data Management
All audit-related data—unit details, photos, site notes—are stored in a centralized, structured database, enabling easy access, better version control, and reduced data loss risks.
Automated ECM Calculations
Manual Excel-based ECM calculations were replaced with automated backend logic. This not only reduced human errors but also improved the accuracy and reliability of audit outputs.
Standardized Templates
Built-in ECM templates ensure standardized, uniform calculations across all audits, eliminating inconsistencies and simplifying internal reviews and audits.
Automated Report Generation and Utility Submission
Audit reports are automatically generated and can be submitted directly to utility companies via email, streamlining communications and saving time.
Mobile Application for Field Engineers
Technokeens also developed a mobile companion app. Engineers on-site can now view project details, perform calculations, upload photos, and submit reports in real-time, improving field efficiency and data accuracy.

#1 Assemble the right team

We handle all aspects of vetting and choosing the right team that you don't have the time, expertise, or desire to do.

#2 Sprint planning

Sprint roadmap is a collective planning effort. Team members collaborate to clarify items and ensure shared understanding.

#3 Tech architecture

We break monolithic apps into microservices. Decoupling the code allows teams to move faster and more independently

#4 Standups & weekly demos

Standups, weekly demos, and weekly reviews make sure everyone is on the same page and can raise their concerns.

#5 Code reviews

Code reviews before release help detect issues like memory leaks, file leaks, performance signs, and general bad smells

#6 Iterative delivery

We divide the implementation process into several checkpoints rather than a single deadline.

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