Success Story
Namco
Finance
HBS Solutions, a growing energy audit company, faced multiple operational challenges due to manual and inconsistent processes. From inefficient scheduling to complex, error-prone calculations, these issues hampered productivity, increased costs, and affected audit accuracy. Technokeens partnered with HBS Solutions to develop a custom software solution that automated and streamlined the entire audit workflow, improving efficiency, reliability, and customer satisfaction.
The Challenge
The Challenge
The manual KYC process for opening new accounts at the bank was inefficient and time-consuming. The challenges faced by bank employees included:
- Adhaar and PAN Linking: When initiating the KYC process, employees often discovered that the customer’s Adhaar was not linked to PAN, requiring an additional step to link them, further delaying the process.
- Photocopies of Documents: Customers were required to submit photocopies of documents, which made real-time verification impossible and contributed to delays.
- Multiple Verifications: Several verification processes, such as CIN, GST, Driving License, and Food License, were time-consuming and added complexity to the KYC process.
- The overall manual process was cumbersome, inefficient, and prone to delays, leading to a poor customer experience and significant operational inefficiencies.
Solution
The Solution
We developed a digitized portal to streamline and automate the KYC process, eliminating manual steps and speeding up verifications:
- Real-Time Document Scanning: The portal allows for immediate scanning and verification of documents, eliminating the need for photocopies and enabling real-time verification of customer information.
- Aadhaar-PAN Linking: The portal integrated Aadhaar-PAN linking, automatically checking if the two are linked and processing them seamlessly.
- Automated Verifications: The portal automated key verifications such as CIN, GST, Driving License, and Food License checks, reducing manual input and speeding up the process.
- User-Friendly Interface: The portal was designed to be intuitive, enabling bank employees to easily manage the KYC process and ensuring smooth customer onboarding.
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Challenges
- Inefficient Scheduling of Audits
The audit scheduling process was entirely manual, requiring significant time and coordination. Frequent delays and rescheduling negatively impacted productivity and customer experience. - Inconsistent Calculation Templates
Energy Conservation Measure (ECM) calculations were done using various Excel sheets without a standard template. Different employees used customized formats, leading to data inconsistency and frequent errors. - Complex, Error-Prone Calculations
Each ECM involved unique formulas. Manual calculations in Excel were complex and highly susceptible to human error, risking the quality and reliability of audit results. - High Operational Costs
Manual processes for scheduling, calculations, and data management demanded more manpower and oversight, increasing overall operational costs and lowering efficiency. - Manual Utility Coordination
Communication and report submissions to utility companies were handled manually, slowing down approvals and creating additional administrative burdens. - Data Management Challenges
With no centralized system, managing the growing volume of audit data—photos, unit details, and project files—was difficult. This resulted in version control issues, data loss risks, and inefficiencies in data retrieval.
Solution
Technokeens delivered a custom cloud-based software solution hosted on AWS, designed to automate and optimize every aspect of the energy audit workflow.
- Custom Software Development on AWS
A scalable and secure cloud infrastructure ensures high performance, data protection, and flexibility for future expansion. - Role-Based Secure Logins
The system features role-based access controls, allowing administrators to assign permissions based on user roles, enhancing security and operational clarity. - Centralized Data Management
All audit-related data—unit details, photos, site notes—are stored in a centralized, structured database, enabling easy access, better version control, and reduced data loss risks. - Automated ECM Calculations
Manual Excel-based ECM calculations were replaced with automated backend logic. This not only reduced human errors but also improved the accuracy and reliability of audit outputs. - Standardized Templates
Built-in ECM templates ensure standardized, uniform calculations across all audits, eliminating inconsistencies and simplifying internal reviews and audits. - Automated Report Generation and Utility Submission
Audit reports are automatically generated and can be submitted directly to utility companies via email, streamlining communications and saving time. - Mobile Application for Field Engineers
Technokeens also developed a mobile companion app. Engineers on-site can now view project details, perform calculations, upload photos, and submit reports in real-time, improving field efficiency and data accuracy.
#1 Assemble the right team
We handle all aspects of vetting and choosing the right team that you don't have the time, expertise, or desire to do.
#2 Sprint planning
Sprint roadmap is a collective planning effort. Team members collaborate to clarify items and ensure shared understanding.
#3 Tech architecture
We break monolithic apps into microservices. Decoupling the code allows teams to move faster and more independently
#4 Standups & weekly demos
Standups, weekly demos, and weekly reviews make sure everyone is on the same page and can raise their concerns.
#5 Code reviews
Code reviews before release help detect issues like memory leaks, file leaks, performance signs, and general bad smells
#6 Iterative delivery
We divide the implementation process into several checkpoints rather than a single deadline.
Impact
Key Highlights
- Reduced Processing Time: The automated KYC process significantly reduced the overall time spent on verifying customer details, enhancing operational efficiency.
- Faster Customer Onboarding: Real-time scanning and document verification allowed for quicker customer onboarding, improving the customer experience.
- Increased Accuracy: The elimination of manual checks minimize human errors, ensuring more accurate customer data and reducing verification discrepancies.
- Improved Compliance: Automated linking of Aadhaar and PAN ensured that compliance requirements were met without additional delays.
- Enhanced Operational Efficiency: The portal streamlined several verification processes, such as GST and Driving License verification, which previously required manual intervention and time-consuming efforts.
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