Technokeens

Kharawala’s is a renowned name in the premium dry fruits industry, offering a wide range of high-quality, handpicked nuts, seeds, berries, and wellness blends. With decades of experience in wholesale and exports, the brand aimed to establish a strong direct-to-consumer presence in the digital world.

Success Story

Kharawala’s

Kharawala’s is a renowned name in the premium dry fruits industry, offering a wide range of high-quality, handpicked nuts, seeds, berries, and wellness blends. With decades of experience in wholesale and exports, the brand aimed to establish a strong direct-to-consumer presence in the digital world.

Challenges:

While Kharawala’s had earned a solid reputation in offline sales, they faced significant challenges in the digital space

  • No Online Platform: The brand lacked a dedicated website for customer engagement and e-commerce, limiting direct sales opportunities.
  • Zero Social Media Presence: In a competitive market driven by content, the brand had no established social media presence, leaving them invisible to a larger audience.
  • Low Brand Awareness: Despite a strong B2B legacy, Kharawala’s struggled to build recognition among retail consumers.
  • Translating Trust to Digital: The challenge was to preserve their longstanding trust while creating a modern, appealing digital identity.

 

Solution

We’ve partnered with Kharawala’s since 2020 to shape their digital journey and address these challenges

  1. E-Commerce Website Development: We designed and developed a full-fledged, user-friendly WordPress e-commerce website that allowed direct customer purchases, boosting accessibility and convenience.
  2. Social Media Growth: We built a strong social media presence from scratch, focusing on strategy, content creation, engaging reels, campaigns, and festive marketing to connect with potential customers.
  3. Brand Storytelling: We ensured that the visual branding and storytelling consistently reflected the premium quality and authenticity of their products, fostering deeper customer trust.
  4. Educational Content & Engagement: Focused on sharing dry fruit knowledge, product benefits, gifting ideas, and behind-the-scenes insights to build a connection with the audience.
  5. Campaign Alignment: Every campaign aligned with Kharawala’s values of premium quality and trust, driving brand consistency across platforms.

Impact

  • Consistent Online Presence: Over the past 5+ years, we’ve successfully managed and grown Kharawala’s online presence, establishing the brand as a reliable digital player.
  • Engaged Audience: Creative campaigns and consistent engagement on social media have fostered strong relationships with the audience, increasing visibility and customer loyalty.
  • Functional D2C Website: The newly built e-commerce platform has generated consistent orders and inquiries, helping expand Kharawala’s reach in the retail market.
  • Brand Visibility: The brand has gained stronger recall in the retail segment, thanks to the active and engaging digital presence.
  • Scalable Digital Foundation: The digital infrastructure now supports seasonal promotions, influencer collaborations, and future growth opportunities.

Kharawala’s digital transformation has successfully positioned the brand to scale in the modern marketplace, driving growth and engagement through a consistent online presence.

Challenges

  1. Inefficient Scheduling of Audits
    The audit scheduling process was entirely manual, requiring significant time and coordination. Frequent delays and rescheduling negatively impacted productivity and customer experience.
  2. Inconsistent Calculation Templates
    Energy Conservation Measure (ECM) calculations were done using various Excel sheets without a standard template. Different employees used customized formats, leading to data inconsistency and frequent errors.
  3. Complex, Error-Prone Calculations
    Each ECM involved unique formulas. Manual calculations in Excel were complex and highly susceptible to human error, risking the quality and reliability of audit results.
  4. High Operational Costs
    Manual processes for scheduling, calculations, and data management demanded more manpower and oversight, increasing overall operational costs and lowering efficiency.
  5. Manual Utility Coordination
    Communication and report submissions to utility companies were handled manually, slowing down approvals and creating additional administrative burdens.
  6. Data Management Challenges
    With no centralized system, managing the growing volume of audit data—photos, unit details, and project files—was difficult. This resulted in version control issues, data loss risks, and inefficiencies in data retrieval.

Solution

Technokeens delivered a custom cloud-based software solution hosted on AWS, designed to automate and optimize every aspect of the energy audit workflow.

  • Custom Software Development on AWS
    A scalable and secure cloud infrastructure ensures high performance, data protection, and flexibility for future expansion.
  • Role-Based Secure Logins
    The system features role-based access controls, allowing administrators to assign permissions based on user roles, enhancing security and operational clarity.
  • Centralized Data Management
    All audit-related data—unit details, photos, site notes—are stored in a centralized, structured database, enabling easy access, better version control, and reduced data loss risks.
  • Automated ECM Calculations
    Manual Excel-based ECM calculations were replaced with automated backend logic. This not only reduced human errors but also improved the accuracy and reliability of audit outputs.
  • Standardized Templates
    Built-in ECM templates ensure standardized, uniform calculations across all audits, eliminating inconsistencies and simplifying internal reviews and audits.
  • Automated Report Generation and Utility Submission
    Audit reports are automatically generated and can be submitted directly to utility companies via email, streamlining communications and saving time.
  • Mobile Application for Field Engineers
    Technokeens also developed a mobile companion app. Engineers on-site can now view project details, perform calculations, upload photos, and submit reports in real-time, improving field efficiency and data accuracy.

#1 Assemble the right team

We handle all aspects of vetting and choosing the right team that you don't have the time, expertise, or desire to do.

#2 Sprint planning

Sprint roadmap is a collective planning effort. Team members collaborate to clarify items and ensure shared understanding.

#3 Tech architecture

We break monolithic apps into microservices. Decoupling the code allows teams to move faster and more independently

#4 Standups & weekly demos

Standups, weekly demos, and weekly reviews make sure everyone is on the same page and can raise their concerns.

#5 Code reviews

Code reviews before release help detect issues like memory leaks, file leaks, performance signs, and general bad smells

#6 Iterative delivery

We divide the implementation process into several checkpoints rather than a single deadline.

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